We accept refunds and exchanges.

Cancellations

You have the right to cancel your contract with us and return your items by post within 30 calendar days after the date you received your order.

Your statutory rights are not affected by our returns policy.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Returned parcels are on average refunded within 21 days of posting, however in the event of a delay in receiving the parcel this may take up to a maximum of 28 days.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, please check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@naturebytes.org.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@naturebytes.org and send your item to:

Naturebytes CIC
Makerversity,
Somerset House,
Victoria Embankment,
London WC2R 1LA

Shipping

To return your product, you should mail your product to:

Returns
Naturebytes CIC,
Makerversity,
Somerset House,
Victoria Embankment,
London WC2R 1LA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50/€70/$75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.