Naturebytes respects your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. This Privacy Policy should be read alongside, and in addition to, our website terms and conditions (“Terms”), and our cookie policy. Please read this Privacy Policy carefully – by using this website (the “Website”) or purchasing any of our products/services, you agree to its terms (including as amended from time to time). If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using the Website immediately.

Who are we?

In this Privacy Policy, references to “we” or “us” are to Naturebytes C.I.C, a company limited by guarantee incorporated in England and Wales (registered number 09002627) whose registered office is at Burgess Farm, Newbury, RG20 0HY.

If you have any questions about how we collect, store and use your information, you may contact us by e-mailing us at

The legal stuff

We will at all times only collect and process your personal information in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011/1208 and any other applicable data protection legislation.

What information do we collect and how do we collect it?

Information you give us: You may give us information by filling in forms on our site or by corresponding with us by email.

This includes information you provide us when you register to receive our newsletter, enter a competition, place an order to purchase a product from our site, join our digital making user community or when you report a problem with our site. The information you give us may include your name, age, home address or other location data, e-mail address, phone number, delivery address, financial and credit card information, Institution and organisation affiliations.

We may also obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests

Information we collect about you: With regard to each of your visits to our site we may automatically collect the following information:

  • Technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types, operating system and platform.
  • Information we receive from other sources: We may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information, or from third parties with whom we are working for example business partners and sub-contractors in payment services.

How do we use your information?
By using the Website or purchasing any products/services through the Website, you agree that your information may be used by us and by carefully selected third parties chosen by us for any of the following purposes: (a) to fulfil any contractual agreements between you and us (for example, when you place an order for products/services through the Website or use the digital making user community); (b) to manage any account that you hold with us; (c) to notify you about important functionality changes to this Website; (d) for statistical or survey purposes to improve this Website and our services to you; (e) to comply with legal and regulatory requirements; and (f) for the prevention and detection of fraud.

We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Naturebytes. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • All email messages and email newsletters will contain information on how you can unsubscribe; or
  • Send an email to

We will not store or process information that we collect about you in countries outside the European Economic Area. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.

What information do we share with others?

We may contract with third parties to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Naturebytes.

One of the purposes for which we may disclose your address and post code details is for fraud prevention schemes. We may also share information with companies assisting in fraud protection or investigation and in certain instances to third party credit reference agencies to perform credit checks against you. We do not provide information to these agencies or companies for marketing or commercial purposes.

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

What are your rights?

You have the right to contact us in order to find out what information we hold about you (please note that a £10 fee will be payable) or to access, cancel or correct any information that we hold about you.

You may also contact us in writing to inform us if you do not wish to receive any marketing materials from us.

What are cookies?

Cookies are small files stored on your computer’s hard drive which are used to collect your personal data. Please see our cookie policy.

For more information about cookies, including further details as to what they are and how to refuse them, please visit

How up-to-date is this Privacy Policy?

We may update or amend this Privacy Policy from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website or buying any products/services from us, you agree to be bound by the terms of these updates and amendments.

This Privacy Policy was last updated on 01 March 2016.

Reconnect with Wildlife

Contact us –

Privacy Policy | Acceptable Use Policy | Terms & Conditions